What happens if my order doesn’t arrive

What happens if my order doesn’t arrive

When you place an order with your Pay monthly catalogue you are now able to choose which day it will arrive.

9 times out of 10 your order will arrive on the day it's expected, however sometimes your order may not arrive, We look into why this happens and what you can do.

Check your Account

When you login to your Catalogue account you will be able to check on the Status of your order, usually an order on it's way will have a tracking link allowing you to find out exactly where your order is right now

If your order says Cancelled next to it you will need to call your Catalogue company to see why this has happened, it could be due to Stock levels or because the Catalogue company want to speak to you first.

If your order says it's still processing it's worth calling them, when it's in this status it's unlikely the item will arrive, usually catalogue companies process the order first to allow for tracking, give your Catalogue company a call to check

Check the Couriers Tracking to follow your order

When you click the tracking link you will be taken to an external company who handle deliveries, usually DPD or UK Mail for example.

Courier companies work to a tight schedule and can deliver up until 9pm so it may be that your order is still going to arrive.

Courier Problems

Occasionally Courier companies do fail to deliver on the day, if this happens and you have paid a Delivery premium you should call the Catalogue company and request that the delivery costs are returned.

More Couriers are now texting customers with an estimated time they will arrive, if you receive one of these messages your order should arrive timely, if your doesn't arrive after receiving this text message call your Catalogue company.

Call your Catalogue company!

Always call your Catalogue company as soon as you are aware a delivery is late.

Your Catalogue company will find out where your order is and why it hasn't arrived.

If your order is lost in transit they will be able to hunt it down or order a replacement.

You don't want to be charged for items that have not arrived.

Part Orders – Catalogues

Be aware that Catalogue companies do split orders so items you order may come at different times and with different couriers.

Furniture Deliveries and Large Items

Larger items such as Furniture may take longer to deliver and you may need to make arrangements with a Courier company to confirm a suitable date.


Dad of 7, including Autistic Twins, first hand experience in Credit problems following the challenges faced with having Autistic children. (Unable to work due to supporting their needs, My credit rating became what can only be described as wrecked) Using my own experience, Credit 4 Everyone was born. A website dedicated to the rebuilding of a UK credit rating. The site was born providing the struggles in getting accepted and as things improved, the challenges one faces in maintaining a good credit rating. On this website you will find information regarding Pay monthly Credit catalogues, buy now pay later, mobile phone contracts for bad credit, current account options when your credit rating stops you getting even the most basic of services and personal loans/car finance. I will share my own experience which shows you how I built a credit rating with an Experian credit score of 120 and Equifax of 90 to a Credit rating both rated as Good in 2 years. How you can rebuild your credit rating, the companies that will help you on the journey and how things can improve. About the website Pay Monthly Catalogues with Credit, Buy it now pay later, Guaranteed Mobile phone contracts and Guaranteed no credit check bank accounts. Credit 4 Everyone specialise in helping people with bad credit get the credit they need. We offer Financial products and services for everyone and work hard to review products, our aim is in Helping you get accepted with our helpful hints and tips.

1 Comment
  1. Freemans Let me down this year, no email, letter or anything to tell me that something wouldn’t arrive. TOTAL Crap Freemans

Leave a reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Credit 4 Everyone