Items you order can be delivered to your door at a time that suits you or through one of thousands of Drop off points!

Catalogue companies offer a number of ways to shop, Placing orders is easy and can be done on the telephone or online.

You can also enjoy a variety of payment options.

Payment options offered by Catalogue companies

• Pay in full with Debit or Credit Card at time of order
• Spread the cost with a Credit Account

If you choose the Credit facility you will need to complete a short Credit application, this usually only takes a few minutes and you will usually be offered an Instant decision.

Catalogue companies sometimes offer new customers a welcome offer or some kind of incentive to welcome you. Sometimes this is a free gift or a discount code.

The good news is that once you become a customer, Your Pay monthly catalogue company will continue to send you special offers including money off vouchers, free birthday gifts and free delivery codes.

If you haven’t yet done so, Applying for your Catalogue is very fast and easy. It doesn’t take long and you can get an Instant decision, allowing you to go ahead and place your order straight away.

In most cases you will be given details of your Credit limit without having talk to anyone. You can do everything from our website once you have chosen your Catalogue.

Once you have placed your order, you could receive your order within a day or (depending on the Catalogues delivery time scale and stock).

Catalogues are a great way to shop, you can try before you buy and enjoy some Super’b deals. New customers can be offered deals such as 20% off your first order.

First orders are usually only available to your home address.  (this is done for security reasons).

Larger items may take longer to arrive as they are often sent direct from Suppliers rather than the Catalogue companies warehouse.

Personalised gifts and certain products are probably going to be restricted from being returned. Items which cannot be returned are clearly marked at the time of order.

Catalogues will accept items you order which you don’t like.

Most offer free returns. If you order an item and it’s not your style or it doesn’t fit as you hoped, you can arrange to have the item returned. This is another advantage to a Catalogue account.

Once the item is returned, this will appear on your Catalogues monthly statement and you will not be required to pay for it.

Your rights on items you order from a Catalogue

All items you order from Catalogue companies are in brand new condition (unless notified at the time of order.)

This means you can expect to receive brand new, top of the range items.

All items should arrive in perfect condition and work as described.

Faulty items can be returned for a replacement, usually within the first 12 months, although do check through the terms and conditions or contact your Catalogues customer services for full details.

If an item you ordered isn’t as described or something is faulty, contact your Catalogue company, they will usually arrange to have the item collected and a replacement sent to you on the same call.

Large Items

Sometimes, specialist couriers will deliver items, items like Furniture for example.

If you are not 100% happy with something you have ordered, simply contact the Catalogue who will go through the options available to you.

Extended Warranties

Certain items you purchase may offer you the chance to extend the manufacturer’s warranty. Whilst we love Catalogues ourself and love promoting their benefits, we do advice you to consider extended warranties offered. Some times, your home insurance will cover things like Accidental damage.

You could also purchase extended warranties elsewhere on certain items. The reason we are not a fan of extended warranties with Catalogue companies is the price you pay is often a lot more than you would expect to pay. You could also end up paying interest on the Extended warranty if you don’t pay the full balance off each month.

Sometimes extended warranties are provided at a fixed price, for example, £3 per month, other times, you may be quoted a price.

Always think carefully about the Extended warranty, be sure you fully understand what’s covered and what’s not covered.

Missed Deliveries

If you place an order with a Catalogue and miss the delivery, the delivery courier company is likely to leave you a “We’re sorry we missed you card”. You should be able to contact the Courier directly to arrange re-delivery.

Catalogue Delivery – Pick Up Points delivery

Catalogue companies are now starting to offer you the chance to have items delivered to a shop or building close to your work for example.

Although certain items may be excluded from this option, if you know for example you are not going to be home to accept a delivery, you can arrange for your Catalogue company to ship to a shop close to your work, which you can then pick up at a time that’s convenient for you.